Your Questions Will Be Answered Correctly Regardless of Who You Speak With
BatteryWeb Customer Service Standards
Something that I’ve noticed that is a bit of a concern for me, and I’m sure it happens more frequently than we all would like to admit. I know that often times we consider other people to be less intelligent than others. I know I do it (especially after being cut off by some idiot in the car ahead of me) but something we really need to consider is that we really have quite a few intelligent people hiding in the mix.
I say this because here at Batteryweb.com, literally more than half of our workforce is either female or minority and we find on a frequent basis that people won’t talk to them or ask for “someone else”. Now I can see this being a good thing in certain instances as we all specialize a little bit in different areas as is natural in any company that works together. However our goal is to strive to reach high customer service standards and to that end we train our people well and if we don’t know it we will ask the person that does or we will transfer the call to the best person to answer your questions.
There is an old saying that I heard when I was younger “Put your aces in their places.” Meaning to put your best people where they do the most good. I know putting me in the accounting would be a monumental mistake as I detest that type of work. Putting our newest member to our family on the phone would also be a colossal blunder as he is hearing impaired but does extremely well in the warehouse, whereas Kyna has been working for the company for several years and knows quite a bit of the technical end of batteries. Not sure where I’m going on this other than to give the person on the phone a chance to help you. We will take care of you or get you to the person that can.
Written by
Ken